Borough Taxis Dublin
Dublin taxis run more smoothly on the Cloud
Dublin taxis run more smoothly on the Cloud Borough Taxis in Dublin relies on the MDS Amiba cloud pbx, contact centre and mobile apps to keep the cab fleet moving. In 2013 they decided to move to a cloud based vehicle despatch system and they needed a voice communications platform to match.
Sean McGovern, Borough MD, says “The changeover was seamless and the tight integration with the cloud based iCabbi despatch system allowed the instant identification of regular clients and their locations as they call. This helps the whole operation to run more efficiently.”
Other taxi companies have come to realise the benefits and the reliability of the MDS Amiba cloud based contact centre for large volumes of critical calls – including VIP Taxis and Southside taxis in Dublin and Streetcar Taxis in Liverpool. The call queuing and live wall board displays enable these companies to respond quickly to surges in call volumes.